Returns policy
Clear timelines, full transit insurance and a 30-day return window on unfitted parts. Everything below applies to every order we ship — from a single sensor to a crated set of forged wheels.
Timelines
What happens, and when
Every stage has a committed window. Business days exclude weekends and public holidays in the dispatch country.
Order confirmation: Within 2 hours
Fitment is verified against your VIN or chassis code before we pick the part. If anything looks wrong, a specialist calls you before the order moves.
Dispatch: 24 hours (in stock)
In-stock items leave our parts room within one business day. Special-order and factory-backorder items ship in 3–10 business days with a confirmed ETA up front.
In transit: 1–8 business days
Tracked door to door with live updates. Duties and customs paperwork are handled by us on prepaid lanes, so nothing stalls at the border.
Return & refund: 30-day window · 5-day refund
Request an RMA within 30 days of delivery. Once the part passes inspection, refunds are issued to the original payment method within 5 business days.
Coverage
What is covered on every order
Full-value transit insurance
Every shipment insured to the full invoice value at no extra cost.Loss or transit damage replaced or refunded in full.Report visible damage within 48 hours of delivery with photos
Customs & duties
Commercial invoices, HS codes and origin documents prepared for you, Duties prepaid on UK, EU and US lanes (DDP). Elsewhere, import duties and local taxes are payable by the recipient
Protective packaging
Wheels crated and face-protected; calipers foam-suspended. Electronics shipped in anti-static, moisture-controlled packaging. Original manufacturer boxes preserved for warranty validity
Warranty & fitment cover
24-month fit-and-function guarantee on new OEM and OES parts Fitment errors on our side: return shipping and re-supply at our cost Warranty claims assessed within 5 business days of receipt
Returns
Four steps to a refund or exchange
01
Request an RMA
Email: sales@genuineluxuryautoparts.com with your order number, part number and reason. We reply with an RMA reference and return label instructions within one business day.
02
Pack it as it arrived
Parts must be unfitted, unmarked and in original manufacturer packaging with all fixings, seals and documentation included.
03
Ship it back
Use the supplied label. Return shipping is free for our errors, damaged goods and warranty claims; change-of-mind returns are at your cost.
04
Inspection & refund
We inspect within 2 business days of receipt and refund within 5 business days. Exchanges are dispatched the same day the return clears.
Non-returnable items
- Parts that have been fitted, test-fitted with tool marks, or modified
- Electrical and ECU components once coded or paired to a vehicle
- Special-order and made-to-order items (stated at checkout)
- Fluids, sealants and consumables with broken seals
- Items returned without an RMA reference or after 30 days
Refund windows at a glance
- Return request window: 30 days from delivery
- Damage report window: 48 hours from delivery
- Inspection on receipt: 2 business days
- Refund to original method: 5 business days
- Warranty claim decision: 5 business days
- Restocking fee: None on unfitted returns